Information on the exercise of the right of withdrawal and the model withdrawal form

Consumers have a 14-day right to withdraw from a contract. Individuals who enter into a contract directly related to their business activity also have this right, when it is clear from the content of the contract that it does not have a professional character for them within the meaning of Article 556 (4) of the Civil Code. Other entrepreneurs are not entitled to the right of withdrawal.

Right of withdrawal from the contract

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires after 14 days from the day on which you took possession of the item or on which a third party other than the carrier and indicated by you took possession of the item.

To exercise your right of withdrawal, you must inform us (INTENSE Lidia Jasinska, F. Ratajczaka 33, 61-816 Poznań, Poland,, phone: 48 730 713 007) about your decision to withdraw from this contract by an unequivocal statement (for example, a letter sent by mail, fax or e-mail). You may use the model withdrawal form, but it is not mandatory.

In order to comply with the withdrawal period, it is sufficient for you to send information regarding the exercise of your right of withdrawal before the expiry of the withdrawal period.

Effects of withdrawal

In the event of withdrawal from this contract, we will return to you all payments received from you, including the costs of delivery of the goods (except for the additional costs resulting from your choice of a delivery method other than the cheapest ordinary delivery method offered by us), immediately and in any case no later than 14 days from the day on which we are informed about your decision to exercise your right of withdrawal from this contract. We will refund the payment using the same means of payment that you used in the original transaction, unless you have expressly agreed otherwise; in any case, you will not incur any fees in connection with the refund. We may withhold reimbursement until we receive the item or until you provide us with proof of return, whichever event occurs first.

Please send back or hand over the item to us, immediately, and in any case no later than 14 days from the day you informed us of your withdrawal from this contract. The deadline is met if you send the item back before the expiration of the 14-day period. You will have to bear the direct costs of returning the item.

You will be liable only for the diminution in the value of the thing resulting from using it in a way different from what was necessary to determine the nature, characteristics and functioning of the thing.

Model withdrawal form

(this form should be completed and sent back only if you wish to withdraw from the contract)

- Addressee INTENSE Lidia Jasinska, F. Ratajczaka 33, Poznan, Poland,

- I/We(*) hereby inform(*) about my/our withdrawal from the contract of sale of the following items(*)
contract for delivery of the following things(*) contract for work consisting in the performance of the following things(*)/provision of the following service(*)

- Date of conclusion of the contract(*)/receipt(*)

- First and last name of the consumer(s)

- Address of the consumer(s)

- Signature of the consumer(s) (only if the form is sent in hard copy)

- Date

(*) Delete not necessary.

New Account Register

Already have an account?
Log in instead Or Reset password