Store Regulations
The following Regulations define the general terms and conditions of sale applicable in our online store available at konopiafarmacja.pl, operated by INTENSE Lidia Jasińska, 33 F. Ratajczaka Street, Poznań 61-816, NIP: 7661739616, REGON: 301365444, share capital: 0. The business activity is registered in the Central Register and Information on Business Activity (CEIDG), maintained by the Minister of Economy.

1 Scope of the Rules and Regulations The Rules and Regulations apply to all orders placed by Consumers and Entrepreneurs through our online store.

A consumer is, in accordance with Article 22 of the Civil Code, a natural person making a legal transaction with an entrepreneur that is not directly related to his/her business or professional activity.

An entrepreneur is, in accordance with Article 43 of the Civil Code, a natural person, a legal person and an organizational unit that is not a legal person, which is granted legal capacity by law, conducting business or professional activity on its own behalf.

Other or supplementary Regulations and General Terms and Conditions applied by Entrepreneurs are not applicable - they will become part of the contract only if we give our express written consent.

2. conclusion of the contract

The sales contract is concluded with INTENSE Lidia Jasinska.

Presentation of products in our online store constitutes an invitation to conclude a contract within the meaning of Article 71 of the Civil Code. In order to make an offer to purchase products, an order must be placed. Using the mechanisms available in our store, you can add the products of your choice to the shopping cart and make an offer to purchase. The shopping cart and the data entered in the forms can be modified before placing an order, using the available functionalities and messages that appear during the ordering process.

By clicking on the order summary page on the button confirming and finalizing your order - you place an order for the products in the shopping cart. After placing your order, you will receive an e-mail from us confirming receipt of your order and its acceptance for processing. With the receipt of this message, a sales contract is concluded.

3. language and rules for recording the contract

The sales contract can be concluded in the Polish language.
We keep the content of the contract and send you the details of your order and our Terms and Conditions by e-mail. You can also check your order information through your customer account. Regulations are also available on the website of our online store in a way that allows you to obtain, reproduce and record its content.

4. delivery of products

On the territory of Poland, shipping is free of charge. Ordered products are delivered through courier companies cooperating with us. Detailed information in this regard you will find in the course of placing an order and in a special information tab on the website of our store.

As a rule, it is possible to collect products in person at the address: INTENSE Lidia Jasinska, F. Ratajczaka 33, 61-816 , from 10:00 a.m. to 5:00 p.m.

5. payment

The following forms of payment are available to you in our online store:

Electronic payment (e-payment) via online payment service.

Cash-on-delivery payment on delivery.


Detailed information about the possible methods of payment, including the online payment services integrated with our store and the types of e-payments available, as well as any additional costs, are presented during the ordering process and on the website of our store in a special information tab on payment methods.

6. right to withdraw from the contract



Consumers have the statutory right to withdraw from the contract, as specified in the instructions on the right of withdrawal.

Individuals who enter into a contract directly related to their business activity also have the right to withdraw from the contract, when it is clear from the content of the contract that it does not have a professional character for them within the meaning of Article 556 (4) of the Civil Code. Other entrepreneurs are not entitled to the right of withdrawal.

7. damage caused during transportation

Applies to Consumers: In the case of consumer distance purchase, our store always bears the risk of accidental damage or loss of items in transit. If the ordered products are delivered with obvious damage caused during transport, we kindly ask you to report such a defect to the deliverer as soon as possible and contact us. A delay in reporting such a complaint or making contact has no consequences for your statutory claims and their satisfaction, in particular for your rights under the statutory warranty for defects described in the section below. Faster notification, however, is an aid to us in asserting our claims against the carrier or transport insurer.

8 Warranty, guarantees and seller's liability

Applies to Consumers: We are obliged to deliver products (items) free of defects. The statutory right of liability for defects of the sold thing (the so-called warranty for defects) to the extent specified in Article 556 et seq. of the Civil Code applies. We are liable under the warranty if a physical defect is discovered before the expiration of two years from the date of delivery of the item to you. If the object of sale is a used movable item, warranty liability is one year from the date of delivery.

Complaints can be submitted:

via e-mail to: poznan@konopiafarmacja.pl
in writing to the address: INTENSE Lidia Jasinska, F. Ratajczaka 33, 61-816 Poznań


We undertake to respond to the complaint immediately, no later than within 14 days of its submission. In the case of exercising warranty rights - if we consider it necessary to resolve the complaint, you are obliged to deliver the defective item at our expense to the postal address indicated above. If, due to the nature of the thing or the way it is installed, its delivery would be excessively difficult, you are obliged to make the thing available to us at the place where it is located.

Information on a possible additional warranty and its detailed conditions are always attached to the product and available on the information pages of the online store.

Applies to Entrepreneurs (with the exception of natural persons entering into a contract directly related to their business activity, when the content of this contract shows that it does not have a professional character for these persons within the meaning of Article 556 (4) of the Civil Code - the so-called "entrepreneur-consumers"): warranty rights are lost if you did not examine the goods in the time and manner usual for things of this nature and did not immediately notify us of the defect, and if the defect came to light only later - if you did not notify us immediately after its discovery. In the absence of notification of a defect, the goods are considered accepted. Complaints can be submitted electronically and in writing to the address indicated above. We are liable only for typical damages foreseeable at the time of conclusion of the contract and their normal consequences, we are not liable for lost profits. With respect to entrepreneurs (with the exception of so-called "consumer entrepreneurs"), our liability, regardless of its legal basis, is limited - both in the context of a single claim and for all claims combined - to the amount of the price paid and the delivery costs of the sales contract concluded with us.

Our customer service is at your disposal: Mon to Fri from 10:00 am to 5:00 pm

9. services provided electronically

In order to use our online store, including browsing the assortment and placing orders, it is necessary to have a multimedia device with an installed web browser and access to the Internet and e-mail. In the settings of the browser, it is recommended to enable JavaScript and the storage of cookies. Users are obliged to use the online store in a manner consistent with the law and good morals, the delivery of unlawful content is prohibited.

We take all necessary measures to ensure fully correct operation of the website and the interface of our online store to the extent that results from the current technical knowledge, and we undertake to remove all irregularities and technical problems reported by users within a reasonable time. The above also applies to the possibility of signing up for a newsletter or the optional possibility of creating a customer account - if these services are provided as part of our store. You may notify us of any detected irregularities or interruptions in the functioning of the website and services of our online store via the contact information indicated in the section above. In a complaint about irregularities related to the technical functioning of the online store's service, please indicate the type and date of the irregularity.

10. out-of-court dispute resolution

We would like to inform you that Consumers have the opportunity to use the out-of-court method of handling complaints and claims. Information on how to access the aforementioned mode and procedures for resolving disputes, can be found at the following address: www.uokik.gov.pl under "Amicable settlement of consumer disputes".

In addition, at: http://ec.europa.eu/consumers/odr Consumers have access to an online consumer dispute resolution platform (the so-called ODR platform). The ODR platform is a multilingual, interactive website for serving Consumers and businesses seeking out-of-court settlement of disputes arising from the conclusion of a distance sales or service contract.

The use of the aforementioned out-of-court means of claim and dispute resolution is voluntary and can only take place if both parties to the dispute (the Consumer and the seller) agree to it.

11. final provisions

None of the provisions of these Terms and Conditions is intended to violate the statutory rights of the Consumer. In the event of any contradiction between the provisions of these Terms and Conditions and the rights of Consumers under generally applicable laws - the statutory regulations will always be applied in place of the disputed provisions of the Terms and Conditions.

If you are an Entrepreneur, then for all contracts concluded with us Polish law shall apply, excluding the United Nations Convention on Contracts for the International Sale of Goods.

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